Managing Support Issues as You Grow... Enter Helperoo
August 21st, 2007 in Business & Process
by: Matthew Griffin
No matter what size your new media business is, you will always be dealing with support issues. When you first start out, you can easily mange them with a handwritten to-do list; but as your team grows and your client list grows, it becomes increasingly difficult to effectively manage support issues.
Unfortunately, most email support ticketing software is designed for major call centers and doesn’t work very well for a small team. Enter Helperoo. Since it was actually created by the Canadian new media firm Meticulo, many of it’s features target similar firms. There is a free version of Helperoo and a Pro version that’s $12.89 a month.
It’s definitely worth checking out if anticipate support ticket growing pains in the future.
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